General Information

What are your opening hours?

Customer Service are available to answer all your questions via chat, telephone and email during our below office opening hours however you will find a lot of information that may answer your questions by logging into your account here or by using our help section:


  • Monday to Friday – 9am – 17.00pm
  • We are closed Weekends & Public Holidays

How do I speak to customer services?

Our friendly customer service team are available via telephone on 0345 557 7283 email at contact@ecuva.com and also live chat. Please see our opening hours for more information.


How do I access my account?

If you have created an account you can log into your account here. You will be able to view your orders, print invoices and VAT receipts, arrange returns, track deliveries and change your details.


How do I make a complaint?

We are very sorry to hear that you are unsatisfied. We will make every effort to resolve your complaint within 28 days of receiving. Please email feedback@ecuva.com


How do I get a VAT receipt?

If you require a VAT invoice or receipt, please email customer services contact@ecuva.com & they will email you one ASAP.


Do you have a shop or showroom?

Unfortunately we don’t have a shop or showroom. We aim to have all the information available to customers online to help with their purchase. If you need any assistance, don’t hesitate to contact customer services.


How are my details kept safe a secure?

We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions of any sensitive data. Please see our Privacy Policies, User Content Agreement, Terms and Conditions and Cookies Policies for more information.


Do you offer voucher codes?

We do run marketing campaigns and offers from time to time which may have voucher codes. These will be specific and for the intended recipient. Eligibility can be found at check out or by contacting customer services.


Can you send me a brochure?

Unfortunately we don’t have brochures. All our products are available to view online. We update all our products to make sure they are current and in line with the latest technology, so it wouldn’t be possible to keep a brochure up to date.


What currency do you accept?

Sorry at the moment we only accept payment in British Pound Sterling (£).

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